Packing and Protection
All of our sinks and toilets are double-boxed and packed with additional protection between outer and inner boxes to ensure safe transportation. We normally ship by UPS or Fedex ground. You will receive an email with tracking info when your order ships.
Sinks, toilets and accessories can be shipped worldwide. We normally use Fedex International Economy which takes about one week to most destinations. International shipping rates range from $350 - $600 for one sink depending on the destination, size and weight of the shipment. Shipping to Canada is approximately $50 more than the US prices listed on the web site.
Most sinks are ready for shipping in approximately three weeks. Production time depends on the fixture you choose and the complexity of your design. We are located in Las Vegas, Nevada. Delivery time is normally 4-5 days to the east coast and 1-2 to the west coast.
Every item we sell is carefully inspected before it is shipped. When your item(s) arrive, please report any damage within 3 days. All defective or damage claims MUST be made within 3 days of receipt of shipment. Any time after that we will not be able to process damage claims with the shipper and we cannot be responsible for charges due to claims. If product arrives damaged, the customer must notify Decorated Porcelain Company within 3 days.