Frequently Asked Questions

ABOUT OUR PRODUCTS

Customize your bath or powder room with one of our uniquely hand-decorated bathroom sinks and toilets. Every one of our sinks and toilets is a work of art, made by hand using the age-old traditions of ceramic and porcelain decoration.

All of our designs are kiln-fired so the design is permanent and will not fade out or wear away. Our fixtures are fired in over-size ceramic kilns to temperatures in excess of 1400° fahrenheit. During the firing process the glaze on the sink becomes liquid along with the decal and they are melted together. The design is permanently fused with the glaze after reaching maturity in the kiln and is on there for the life of the fixture, it actually becomes part of the glaze. It will not fade off or wear away over time with proper care.

We use a combination of ceramic decals and some hand-painted embellishment on our sinks and toilets. Our ceramic decals are lithographed or silk-screened from finely ground glass pigments, they are the same kind of decals that are applied to mugs, plates and china. This process has been used for over 150 years and produces the highest quality results and maximum durability for your bathroom sink or toilet.

Our designs are only applied to first quality vitreous china sinks and toilets. Vitreous china is a hard, non-porous surface with a glossy finish that is impervious to water absorption, most sinks and toilets are made of it. Vitreous China is fired longer and at a higher temperature than regular ceramic or fireclay fixtures. This makes them more durable and less likely to crack or chip over time because they are harder.

Most of our designs are available on a choice of fixtures. If you don't see what you are looking for, visit the Fixture Choices page for more options.

GUARANTEE - We take pride in our products. All of the fixtures on our website are guaranteed for your satisfaction and the life of the fixture. Items returned for refund subject to restocking fee. Custom orders are non-returnable.

SHIPPING & DELIVERY INFORMATION

We ship via Fedex to the lower 48 United States unless specified otherwise, Ground. We prefer not to ship expedited because the handling is different and your fixtures could arrive damaged or broken.

All of our sinks and toilets are double-boxed and packed with additional protection between outer and inner boxes to ensure safe transportation. We normally ship by Fedex ground. You will receive an email with tracking info when your order ships.

International Shipping - We can ship our sinks and toilets worldwide. For worldwide shipments we normally use Fedex International Economy which takes about one week to most destinations. International shipping rates range from $150 - $500 for one sink depending on the destination, size and weight of the shipment. We can obtain some great rates from Fedex for international shipping, please call for a quote as the shipping rate on the website will be substantially higher. International credit card orders subject to 3% foreign tansaction fee or you can send a wire transfer. Please contact us for info. 

Delivery Time - Most sinks are ready for shipping in approximately 2-3 weeks. Production time depends on the fixture you choose and the complexity of your design. We are located in Las Vegas, Nevada. Delivery time is normally 4-5 days to the east coast and 1-2 to the west coast.

Broken Shipments - If you sink or toilet arrives broken, please contact us within 3 days of receiving your shipment. We will remake your sink and ship it to you as quickly as possible without any additional charge or expense.

How long does it take to get my order? - We generally have orders ready to ship within 1-6 weeks depending on the complexity of your design and fixture availability. Each one of our sinks is a work of art and we need adequate time to create one. Most sinks are ready in about 2 weeks.

What is your return policy? - All of our products guaranteed. If you are not completely satisfied, they can be returned for a refund, less restocking fee.  Custom orders are non-refundable.

How long does shipping take? - We are located in Las Vegas, Nevada.  Delivery time is normally 5 days to the east coast and 1-2 to the west coast. International shipments are currently by Fedex International Economy which takes about a week to most destinations. We prefer not to ship expedited because the handling is different and your fixtures could arrive damaged or broken.

TECHNICAL INFORMATION

Will the pattern ever fade or wear away? - Our designs are kiln-fired to temperatures in excess of 1500° Fahrenheit. The design is permanent and is on for the life of the fixture, it will not fade wear off or fade away with proper care.

Are your sinks hand-painted? - We use a combination of ceramic decals with some hand-painted embellishment. Ceramic decals are made from finely ground glass and are more durable than hand-painted pigments. They are the same kind of decals used on mugs, plates and china. Our fixtures are kiln-fired to temperatures in excess of 1500° Fahrenheit. which fuses the design permanently with the existing glaze on the sink.

What kind of fixtures do you use? - We use only first quality vitreous china sinks and toilets. Vitreous china is a hard, non-porous surface with a glossy finish that is impervious to water absorption, most sinks and toilets are made of it. Vitreous China is fired longer and at a high temperature than regular ceramic or fireclay fixtures. This makes them more durable and less likely to crack or chip over time. Several of the fixtures we use are actually made in the USA.

Do your fixtures require any special care? - Keeping your fixtures clean and dry will keep them looking new for many years. We recommend regular cleaning with a soft cloth (not paper towel) and ammonia-free dishwashing liquid or non-abrasive spar or foam bathroom cleaners. Fixtures should not be cleaned with harsh chemicals, bleach or abrasives as this will damage the glaze over time. If your fixture has gold on it, use only ammonia dishwashing liquid and take extra care.

FIXTURE INFORMATION

What if I want a specific manufacturer's model of sink or a different style of sink than is shown? - If you don't see the kind of fixture you are looking for on the Fixture Info page of our web site, e-mail us the manufacturer make & model and the design you are interested in and we will send you a price and your options for decorating. Most of our designs can be adapted to many styles of fixture but can be subject to an additional charge.

How do I know what faucet center size to order? - Most pedestal and drop-in sinks come with a choice of 4", 8" or single hole faucet centers. To determine what size you require, measure the distance between the two outer faucet holes, do not include the center hole in your calculations. Most 4" faucets are one piece, the 8" sets are 3 separate pieces.

Can I order a toilet to match my sink? - We can create matching toilets to co-ordinate with most of our designs. We can decorate on unlined tanks and lids of most 2 pc. toilets and some round bowls (not elongated). We can assist you in ordering the base from one of our suppliers or your local home store.  

What additional pieces are available? - Toilets, and a full line of accessories, including tiles, towel bars, soap dishes, toilet tissue dispensers, waste baskets etc. are available for every pattern. See the Accessories page for more info.

Can you decorate on the sink from a vanity unit? - Most of the time, yes. We can usually obtain an undermount and drop-in sinks that will fit in an existing hole. You might need to provide us with a template for measuring.

Can a used or vintage fixture be decorated? - Used or antique fixtures cannot be decorated.

DESIGN DETAILS

Can the design be modified or put on a different kind of sink or toilet? - Yes, most designs can be modified with more or less of the design or adapted to fit on a different sink. Contact us for details. Can be subject to an additional charge

Will the sink I order be exactly the same as the photo? - All of our sinks are made by hand and some variation in design is possible, especially if you are using a different fixture.

Are the colors on the web site an exact match? - Due to the differences in monitors, the colors on our web site are not completely accurate. Please order a Sample Tile if you would like an exact match before proceeding.